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 Download
the IP Office brochure
Download
the 5400 series phone brochure
 Avaya
IP Office is an all encompassed solution designed to meet the communications
challenges facing small and medium sized businesses. The solution
can scale from 2 to 360 extensions to meet the needs of standalone
businesses, home offices and networked branch and head offices.
Avaya's latest advancements in converged voice and data technology,
small to mid-sized businesses can benefit from many of the advantages
sophisticated communications deliver to their operations.
IP Office Benefits
- Voice and data communication solution for small
and mid-sized businesses.
- Functions as a traditional phone system or an
IP Telephony Server.
- Supports both single locations and multi-site
networks.
- Basic call center and voice messaging capabilities
are built-in.
- Scalable as business needs grow.
- Protects current investments in communications.
The IP Office is a total voice and data communication
solution for small and mid-sized businesses. The IP Office functions
as a traditional phone system or an IP Telephony Server. It supports
both single locations and multi-site networks. It has a basic call
center and voice messaging capabilities that are built-in. The IP
Office is scalable as your business grows. Overall, it protects
your current investments in communications.
The system can be configured as voice-only PBX using
traditional circuit-switched lines or as an IP telephony server
using high-speed ISDN/PRI dial-up access and/or direct leased line
connectivity.
Voice calls can be allocated dynamically and can -bump- a multi-channel
data transmission from one of its channels as needed to help ensure
priority voice calls get through.
Multiple Avaya IP Office systems can be linked together
using a standard data network. It provides limited feature transparency
and advanced applications such as centralized voice mail and call
center.
As a local-area network (LAN) hub, IP Office can connect up to eight
PCs to each other and a router with standards-based directory support
for easy integration into IT environment.
The basic system includes a 4-port voice messaging solution and
the ability for users to manage their phone calls through a simple
GUI. Additional applications, such as enhanced (integrated) messaging,
web-enabled conferencing, and customer service (call center) can
be added when needed. The Auto Attendant application enables callers
to route their own calls to the relevant department/person without
the need to speak to an operator/receptionist. Receptions/operators
can take advantage of the SoftConsole application to present a professional
view of the business to all callers. TAPI (Telephone Applications
Programming Interface) support enables IP Office to be linked to
Microsoft Outlook and other popular desktop applications for screen
pops and PC-based telephony management.
IP Telephony
Telephony routing calls over Internet Protocol (IP)
networks using Voice over IP (VoIP) technology -- is ideal for business
with voice intensive applications, such as call centers, and enterprises
with significant voice communications costs, such as those with
branches and clients located around the world. To ensure quality,
Avaya IP Office dynamically allocates bandwidth to voice calls and
can even "bump" a data transmission to ensure that the
voice call is unaffected. Routing calls over IP networks is less
costly than using traditional voice networks and enables businesses
to take advantage of advanced applications like messaging and call
center. With IP Office, businesses can elect to use IP Telephony
immediately, or migrate to it at a later time.
IP Office Features
The Avaya IP Office can easily scale up to 360 endpoints
with more than 200 analog and digital trunks (up to 96 trunks; 192
analog trunks) giving small and medium size businesses room to grow.
IP Office offers full voice functionality with a
comprehensive list of features and benefits for the small and mid-sized
business and branch office, including:
- Full PBX features Caller ID, Call Forwarding,
Conference Calling, Voice Messaging and more.
- A variety of network trunk interfaces, including
E1, T1, PRI, ISDN, analog loop start and analog ground start for
comprehensive network connectivity. Not all trunk types are available
in all territories, please check for local availability.
- Support for a range of extensions, from 2 to
360 that provide sophisticated voice performance for new and growing
businesses.
- A variety of telephones including analog, digital
and IP hard and soft phones (wired and wireless) that provide
the appropriate desktop or device phone for every need.
- Advanced Call Routing -Incoming calls are directed
to the best available person or messaging service, according to
the company's unique criteria.
- Alternate Call Routing -Ensures reliable handling
of calls by selecting from analog, digital or VoIP trunks.
- QSig Networking -Standards-based multi-site networking
to interoperate with other PABXs.
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