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 Download
the Merlin Magix brochure
The Avaya MERLIN MAGIX® Integrated System is
a private branch exchange (PBX) with a built-in ability to emulate
a traditional key system. Using a single platform to deliver key
communications capabilities from basic voice to Internet access,
makes it highly cost-effective and easy to install, service, maintain,
and grow. This flexible and scalable system is designed to meet
the evolving communications needs of small and mid-sized businesses.
It is ideal for small companies looking for the latest communications
features, as well as for larger companies who can install this system
in their branch offices. The MERLIN MAGIX networking capabilities
enable multiple locations to communicate across the public switched
telephone network (PSTN) or across an Internet Protocol (IP) network.
Merlin Magix Benefits
- The MERLIN MAGIX® Integrated System supports
up to 80 lines and 200 extensions.
- Businesses can easily enhance their MERLIN MAGIX
Integrated System by adding any of a growing number of e-business,
customer service, or computer telephony integration (CTI) applications
available from Avaya and Avaya Independent Software Vendor (ISV)
partners around the world.
- Full communications capabilities via the phone,
Web, video, or e-mail
- Always on high-speed Internet access
- Call center support for personalized, around-the-clock
customer service
- Integrated Network Access
- MERLIN MAGIX Customer Care Solutions
The MERLIN MAGIX® Integrated System supports
up to 80 lines and 200 extensions. Businesses can easily enhance
their MERLIN MAGIX® Integrated System by adding any of a growing
number of e-business, customer service, or computer telephony integration
(CTI) applications available from Avaya and Avaya Independent Software
Vendor (ISV) partners around the world, including:
- Full communications capabilities via the phone,
Web, video, or e-mail.
- Always on high-speed Internet access.
- Comprehensive messaging capabilities: including
a unified messaging application and browser based voice mail management.
- Support for wireless phones, cell phone connectivity
options provides great mobility features.
The MERLIN MAGIX Integrated System simplifies administration
and maintenance, which can reduce operating costs. Programming is
via a user-friendly, graphical user interface (GUI)-based software
application: the Microsoft Windows-based System Programming and
Maintenance (WinSPM) software. This application provides on-screen
icons and menu choices to guide system administrators through the
administration process. WinSPM software also provides convenient
access to current system information, giving businesses a comprehensive
picture of their system and station programming, instead of isolated
and less effective features or function screens. With WinSPM, administrators
can manage multiple MAGIX systems from an Internet connection anywhere
in the world.
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